Studio Policies

Grace Pilates Studio

Studio Policies

Bookings & Payment

* All sessions and packs are payable in advance.
* Payment secures the booking.
* Packs are valid for a set period from the first session, as agreed at the time of purchase.
* Split payments are only offered by prior agreement and must be completed within the agreed timeframe.

 

Private Session Cancellations

* A minimum of 24 hours’ notice is required to cancel or reschedule a private session.
* Sessions cancelled with less than 24 hours’ notice, or missed without notice, are charged in full.
* This allows the time to be offered to another client and keeps the studio running fairly for all.

 

Small Group Sessions

* Small group places are secured by payment.
* Groups run as progressive blocks once commenced.
* Missed sessions within a block are non-refundable and cannot be carried forward, unless otherwise agreed.

 

General

* Sessions are non-transferable.
* Grace Pilates Studio reserves the right to make adjustments to scheduling or structure where necessary, with appropriate notice.

 

Thank you for your understanding and for respecting the studio structure.
These policies allow the work to remain focused, consistent, and supportive for everyone.